For Agents and Schools
Work with your partners under a written agreement.

This helps to clarify mutual understanding, protection and responsibility for maintaining quality services

For Agents and Schools

Choose partners after meeting a key decision-maker (in person or online); the partner should be reliable and accredited or affiliated with relevant institutions or authorities, for credibility and clarity in different markets. For example: agents should preferably collaborate with schools members of a recognized national or international association of the GAELA alliance, schools preferably collaborate with agents members of a FELCA national association.

Agents should preferably collaborate with schools affiliated with a recognised national or international association of the GAELA alliance, while schools should preferably collaborate with agents affiliated with a national FELCA association.

This builds trust and confirms reliability, preventing miscommunication and poor-quality partnerships.

For Agents

Choose the right school based on the student’s needs and profile

This personalises the student’s experience to maximize learning outcomes and satisfaction.

For Schools

Inform agents about the mix of nationalities, average age and availability of class level before confirming a booking

This helps agents to advise students appropriately and choose the suitable course placements.

For Agents

Inform the students about the destination country, key cultural differences, expected behaviour, how to behave while living in the chosen accommodation, offer emotional support or refer them to support services if the student feels anxious or overwhelmed before or during the program.

For Schools

Provide in depth orientation upon arrival on school rules, support services, local customs and cultural norms. Provide clear guidance on how to behave respectfully in a new culture, how to behave while living in the chosen accommodation. Schools should also provide and maintain accessible welfare and counseling services for students who need extra emotional or social support.

This shared preparation and ongoing support are essential for the student’s well-being, helping them to adapt more quickly, avoid misunderstandings, feel more confident in everyday life, and reap the maximum benefit from the academic, cultural, and personal growth opportunities offered by their international experience.

For Agents

Sharing with the school essential personal information about students such as passport or ID number, contact details such as mobile phone number and email address, declared disabilities or medical conditions, prescribed medications (with copies of prescriptions), and travel insurance policy details. Forms should also allow students to specify their gender and preferred name.

For Schools

Inform agents of all required information needed to complete a student’s application and records.

This information enables schools and agents to communicate quickly, provide personalised support, maintain safety and meet legal requirements while the student is abroad.

For Schools

Provide agents with the 24/7 emergency phone numbers for the school and transfer service company. School emergency contact numbers should appear on all relevant documents.

For Agents

Pass to the student the 24/7 emergency phone numbers of the school and transfer service company – if the service has been booked – along with the agency’s 24/7 emergency number.

The agent’s emergency contact numbers should be listed on all relevant documents.

This guarantees student safety and rapid response in case of emergency, creating trust and security.

For Schools

Arrange transfers from and to the airport if required. Recommended for junior students.

Provide agents and students the mobile phone number of the driver and transport company (see point #6). Provide directions on how to reach the accommodation, or the school if a student does not book the transfer

This facilitates student arrival and departure logistics, reducing stress and improving the overall experience.

For Agents

Advise students to take out a travel insurance and provide the school with the insurance policy and number on the registration form

This protects students financially and medically in case of unforeseen events abroad.

For Agents

Check that the student is satisfied with course and accommodation during the first week and, subsequently, at least monthly after. Report any problem to the school promptly.

For Schools

Schools should inform agencies if a student does not show up for school on the first day or if significant problems arise, and provide a satisfaction update at the end of the first week. Schools should send a brief monthly update to the agency.

This proactively addresses issues early on, enhancing student well-being and preventing dissatisfaction.

For Schools

Monitor weekly progress in class and move students to appropriate levels as needed.

This ensures academic growth and appropriate challenges to optimize learning.

For Schools

It is essential to hire accredited and qualified teachers, although qualification requirements may vary from country to country. Schools should align themselves with national regulations and recognised sector standards to maintain flexibility while upholding quality expectations. Institutions holding a quality label must also ensure that teachers have the appropriate qualification.

This maintains high teaching standards, supporting the consistent delivery of quality education.

For Agents

Assist students in choosing the accommodation that best suits their needs, from homestays (police-checked for minors), residences, shared/private flats, etc…

For Schools

Select good quality accommodation options, such as homestays (police-checked for minors), residences, shared/private flats, etc., and assist students in the event of objective problems relating to accommodation.

This provides safe and comfortable living environments, which are essential for the well-being of the student.

For Agents and Schools

Recognise that well-organized after-school activities are an integral of the learning experience

This supports language practice and cultural immersion outside the classroom, enhancing the overall experience.

For Agents and Schools

Send a feedback questionnaire at the end of the course and share the relevant responses with the partner school/agent

For Schools

Have a complaints procedure and also a mediator, if mandatory in the country where the school is located

This gathers valuable feedback for continuous improvement and measurement of student satisfaction, and helps students who encounter difficulties.